Returns

Our policy of return lasts for three (3) days. If three (3) days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Your purchases can be returned in the following cases:

  1. You have received the wrong product.
    (Product should be unused, in original unbroken packaging, and includes all tags).
  2. You have received a product that is not as described on the Site.
    (You must return the product within three (3) days of receipt of shipment).
  3. You have received a damaged product.
  4. You have changed your mind.
    You have a right to return a product within three (3) days of receipt of shipment in certain conditions:
  • Products that are eligible for a return should be (unused, and in the original packaging). It must be in the same condition as the customer received it.
  • The product must be returned with the original packaging, sealed, and unopened. Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.
  • Contacting Us (arrange a Return).
    You may contact us through email at: customerservice@halapack.com, or by calling us at +971 58 160 9874.

 

Refund

We will refund you the product(s) amount (in full plus the cost of return):

  • If the product(s) are faulty or not as described on our site; or if the reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
  •  In all other circumstances, we will refund the product amount (excluding the amount paid for the original delivery charges and cash handling fees) and you may pay the costs of return shipping.
  • For products not delivered, you will receive a full refund if you cancel the order before shipping is made.

Refunds will be processed after the item(s) returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding the amount paid for the original delivery charges and cash handling fees).

 

Refund Procedure

We will issue a refund to you depending on the method you used for payment, as follows:

  • If you paid by cash on delivery payments are refunded as store credit. Your refund will be initiated once your returned item(s) is received back in our warehouses and inspected by our team. The full refund value will be created to your Halapack account on the website, and you will be able to use such a refund value for your future purchases on Halapack without any time limit.
  • If you paid by credit/debit card, you can choose to have a refund by credit/debit card or as store credit.

 

Refund Timescale

Your refund will be initiated once your product is received back in our warehouses and inspected by our team, and the final refund will be received by you as follows:

  • If the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our warehouses and approved by our team.
  • If your refund is a store credit, you will receive the refund immediately after your product is received back in our warehouses and approved by our team. The full refund value will be created to your Halapack account on the website, and you will be able to use such a refund value for your future purchases on Halapack without any time limit.
  • If you have cancelled your order before shipping, an automated refund will be provided back to you.